This page outlines the key policies that guide bookings with Back to the Source Tours. Here you will find important information about deposits, balances, cancellations, payment options, privacy, and responsible travel expectations for our East Africa safari tours.
We believe clear policies are part of good service. They help travelers book with confidence, understand the planning process, and know what to expect before confirming a safari with us.
A booking is considered confirmed once the required deposit has been received and the trip details have been agreed in writing. Deposit requirements may vary depending on the itinerary, travel dates, permit availability, and the accommodation or service providers involved.
Some itineraries, especially those including gorilla permits or limited-availability lodges, may require higher upfront payments to secure space. Back to the Source Tours will always explain deposit requirements clearly before confirmation.
Final payment deadlines depend on the itinerary and supplier terms connected to the booking. Travelers will receive clear payment timelines during the confirmation process.
Back to the Source Tours accepts payments through our Uganda and United States bank accounts, which helps provide additional flexibility and convenience for international travelers.
Cancellation terms vary depending on the services secured for the itinerary, including accommodation, transport, park fees, and permits. Some items may be partially refundable, while others, such as certain permits and time-sensitive supplier commitments, may be non-refundable once confirmed.
If a traveler needs to change travel dates or itinerary details, we will do our best to assist, but changes remain subject to availability, supplier policies, and any applicable cost differences.
Back to the Source Tours collects traveler information only for the purpose of planning, quoting, confirming, and operating tours. This may include contact details, travel preferences, passport-related booking information where required, dietary needs, and other details necessary to deliver the itinerary safely and accurately.
We do not use private traveler information for unrelated purposes, and we handle booking details with care and discretion.
We are committed to responsible tourism practices that respect wildlife, local communities, and the natural environments where we operate. We encourage travelers to follow local guidance, park rules, conservation standards, and respectful cultural practices throughout their journey.
Our approach to safari planning includes working with trusted partners, supporting conservation-minded travel experiences, and promoting tourism that creates value for both travelers and destinations.
If you have questions about any of our policies before booking, our team will be glad to clarify them. We believe travelers should feel informed and comfortable before confirming their trip.